Frequently Asked Questions

For questions about COVID-19, please call the Information Hotline at 636-949-1899, 8 a.m. to 6 p.m, Mon-Fri, or 10 a.m. to 2 p.m., Sat-Sun.

Please note: The COVID-19 outbreak remains a rapidly evolving situation and available information is fluid. The FAQs below were updated Monday, April 20, 2020. For additional information on current activities, refer to the COVID-19 Latest News page and the Centers for Disease Control and Prevention (CDC) website. Thank you.

*For information about the "Missouri Show Me Strong Recovery" plan issued by Governor Mike Parson that began on May, 4 2020, please see this website.

  1. Where can I find additional information specific to workplaces, restaurants, schools, professional service providers, retail establishments, healthcare settings and other community organizations?
  2. Is St. Charles County reaching out to various groups and organizations planning events with large gatherings to coordinate on best practices when it comes to preventing the spread of COVID-19?
  3. Where can I find more information about Governor Mike Parson's Show Me Strong Recovery Plan for Missouri and how it applies to St. Charles County?
  4. Who do I call if I see violations of the Governor or County Executive's orders or have other public safety concerns related to COVID-19?
  5. In light of several events around the country being cancelled, what is St. Charles County’s stance on asking various groups and organizations to cancel or postpone their gatherings?
  6. Do the guidelines and recommendations outlined in the Show Me Strong Recovery Plan and St. Charles County's guidelines apply to church services?
  7. Do the guidelines and recommendations outlined in the Show Me Strong Recovery Plan and St. Charles County's guidelines apply to funeral services?
  8. Do the guidelines and recommendations outlined in the Show Me Strong Recovery Plan and St. Charles County's guidelines apply to weddings?
  9. How does the Missouri and St. Charles County re-opening policies apply to restaurants and food-service providers? Does this apply only to indoor settings, or does it apply to the entire premises?
  10. What if I already have my marriage license and my wedding is cancelled?
  11. How does the St. Charles County re-opening policy apply to daycares/preschools/child-care providers?
  12. How can large businesses and factories still operate with their employees under the current prohibitions?
  13. Where can I find occupancy load information for my business, facility?
  14. My business is re-opening/returning back to operating as normal, but I don’t feel comfortable returning to work, do I have to go?
  15. My business/My job has been impacted by the coronavirus pandemic, can you help me?
  16. What if my job requires me to be within six feet (6’) of another employee and/or customer?
  17. I coach or play organized sports or manage a neighborhood/community pool complex. Do the re-opening policies apply?
  18. Can St. Charles County provide any assistance on opening public pools, hot tubs or other aquatic facilities? What guidelines must I follow?
  19. My question was not listed among these FAQs. Where can I go for additional information?